1.0.0Initial release
- Ticket system with a simple submission form, threaded replies, and automatic status updates
- Secure file attachments with a reusable "My Files" library
- Support Hours tracking (manual), with an option to require hours before opening a ticket
- Automatic email notifications for clients and staff
- Frontend client profile page
- Client self-service ticket closing, with staff hours follow-up
- Guided Setup Wizard
- Business Type templates and full category-based ticketing with SLA priorities (Premium)
- Staff Management with CSV import/export (Premium)
- WooCommerce support hour packages (Premium)
- Custom email templates (Premium)