Every feature, in one plugin.
Supportivo is designed to run your entire support operation inside WordPress — no third-party helpdesk, no external SaaS.
A real ticketing system, inside WordPress.
Every request becomes a ticket with status, priority, owner, and history. Reply in the WordPress admin, keep the conversation attached to the customer.
- Unlimited tickets and replies
- Assign to staff or teams
- Full audit trail per ticket
Three-level categories with dynamic forms.
Group tickets by category → subcategory → sub-subcategory. Each category can show its own custom fields — so a "Billing" ticket asks for an invoice number, but a "Bug report" ticket asks for a URL and browser. Import a full category tree from a CSV, or build your own — including ready-made Business Type templates for Developer, Designer, Accountant, and Digital Agency workflows.
- Category → subcategory → sub-subcategory (3 levels)
- Per-category custom fields
- CSV import, or start from a Business Type template
Set a response-time target for every priority level.
Configure hours-to-respond per priority (Critical, High, Medium, Low) in Settings — free on every tier. On Premium, categories can auto-assign the right priority, so tickets carry a clear target from the moment they're created instead of staff picking it by hand.
- Configurable response-time targets per priority
- Priority badge shown on every ticket
- Priority auto-set by category PREMIUM
Sell support-hour packages as products.
Publish Starter, Professional or Premium support-hour packages as regular WooCommerce products — or define your own sizes and prices. Supportivo automatically deducts consumed time from each customer's balance.
- Any package size or price
- Auto-deduct from balance
- Balance visible to customers
Dedicated agent logins, for real teams.
Give your team their own Support Agent accounts, separate from your admin login. Bulk-add or promote agents with a CSV import, export the full roster any time.
- Dedicated Support Agent role
- Bulk CSV import and export
- View and reply to unassigned + assigned tickets
Guided setup, no documentation required.
The Setup Wizard walks you through which modules you need — File Manager, Support Hours, Email Notifications, Profile Page, and more — right after activation. Premium adds steps for choosing a Business Type template and importing your category structure. Change any of it later from Settings.
- Guided step-by-step flow
- Sensible defaults for every module
- Re-run any time from Settings
Greek and English, everywhere.
Every screen — admin and client — is fully translated. No manual string swapping, no half-translated menus.
- EL and EN out of the box
- Admin + customer portal both localised
- Translation-ready for more languages
Customers self-serve, no admin logins.
A dedicated portal on your WordPress site where customers submit tickets, follow replies, and mark their own tickets resolved. No wp-admin access required.
- Front-end submission and follow-up
- Customers can self-close tickets
- Support hours balance visible per customer